Communication Workshop:
Having Challenging Conversations

Our Having Challenging Conversations communication workshop is the perfect solution for anyone who struggles with or avoids difficult conversations.

In this workshop, participants learn how to use a simple, yet effective communication framework to address all types of challenging dynamics. We show them how to transform their most intimidating situations into opportunities for building stronger relationships and improving outcomes.

Participants practice applying the model throughout a variety of exercises and case-studies, including customized simulations that recreate the contexts and challenges they face as a group, as well as their own real-life, personally-challenging situations.

Learning Objectives:

• Proactively broach difficult conversations
• Transition tense situations into constructive opportunities for improvement and relationship building
• Diffuse hostility and relational stresses through effective communication
• Increase learning through communication
• Manage differences more effectively and productively

Learning Components:

• Learning loops
• Achieving balance in conversation
• Actively listening
• Advocating effectively
• Demonstrating understanding and empathy
• Acknowledging the power of the “internal voice”
• Shifting from seductive mental shortcuts to constructive analytic pathways

Consensus Communication Skills Workshop - Having Difficult ConversationsWe invite you to consider our complementary workshop, Maximizing Value through Collaborative Negotiation as a means of providing your staff with a comprehensive approach to negotiation and collaboration.

Consensus offers a broad menu of communication workshops, and designs and delivers fully-customized communication workshops that target your unique areas of focus and specific audience needs. Please visit the Consensus website or contact Consensus headquarters at +1 (212) 391-8100 to learn more!

Why do clients prefer Consensus communication workshops?


Proven Frameworks

Audience-Specific Case-Studies

Role Play Exercises

High Energy & Fun

Immediately Actionable

Bottom-Line Focused

Workshop Lengths:
1/2 day to 3 days

The Practitioner Advantage

Members of the Consensus Global Network provide workshops that build on Consensus’ real-world, field experience.

Consensus practitioners work on behalf of clients as their negotiators and mediators. They routinely test and apply cutting edge strategies and theories as part of the firm’s client situations, which range from hostage situations to billion-dollar business transactions to political standoffs.

That experience informs our curriculum designs, and ensures that our workshops offer the latest methodologies that have been proven to be practical and implementable.

Contact us


Contact Consensus headquarters or any of our Network offices to determine which Negotiation & Communication workshop would best meet your learning objectives and participant needs. We also would be happy to discuss a fully-customized curriculum that addresses other related topics and goals.

+1 212 391 8100

Explore the Consensus Website

Get the Latest Insights from Consensus


Your browser is out of date. It has security vulnerabilities and may not display all features on this site and other sites.

Please update your browser using one of modern browsers (Google Chrome, Opera, Firefox, IE 10).