Communication Skills Workshops

Communication Workshop:
Having Challenging Conversations

Our Having Challenging Conversations communication workshop is the perfect solution for anyone who struggles with or avoids difficult conversations.

In this workshop, participants learn how to use a simple, yet effective communication framework to address all types of challenging dynamics. We show them how to transform their most intimidating situations into opportunities for building stronger relationships and improving outcomes.

Participants practice applying the model throughout a variety of exercises and case-studies, including customized simulations that recreate the contexts and challenges they face as a group, as well as their own real-life, personally-challenging situations.

Learning Objectives:

• Proactively broach difficult conversations
• Transition tense situations into constructive opportunities for improvement and relationship building
• Diffuse hostility and relational stresses through effective communication
• Increase learning through communication
• Manage differences more effectively and productively

Learning Components:

• Learning loops
• Achieving balance in conversation
• Actively listening
• Advocating effectively
• Demonstrating understanding and empathy
• Acknowledging the power of the “internal voice”
• Shifting from seductive mental shortcuts to constructive analytic pathways

We invite you to consider our complementary workshop, Maximizing Value through Collaborative Negotiation as a means of providing your staff with a comprehensive approach to negotiation and collaboration.



Consensus offers a broad menu of communication workshops, and designs and delivers fully-customized communication workshops that target your unique areas of focus and specific audience needs. Please visit the Consensus website or contact Consensus headquarters at +1 (212) 391-8100 to learn more!