Communication Tip
Sharing Critical Feedback
Telling someone something that they don’t want to hear is never easy. At the same time, the costs of turning a blind eye to mistakes and under-performance – both to the organization and to the parties involved – can be high. Moreover, quite often negative feedback leaks out in [...]Read more
Separate Impact from Intent
You’re in the midst of a negotiation and your counterpart says or does something that really ruffles your feathers. Or, your colleague, significant other, client, friend, or anyone else in your life says or does something that is so irritating that you’re ready to explode. We’ve [...]Read more